Published on Apr, 2024
I have been meaning to write a review even though our excursion was cancelled. We were arriving to the Grand Cayman port via cruise ship and heard just an hour before our planned disembarkation that rough seas was preventing our ship from docking. This was the first time I had booked an excursion outside of the cruise line’s offerings, and my stomach sank. I immediately went to my email to find the information necessary to call our tour operator and saw that Viator had already issued a full refund (more than $1,000). I received notification of the cancellation/credit 30 minutes prior to the cruise ship even announcing to guests that we were not docking. So, while I can’t write a review about an awesome party cruise, I can attest to the integrity of this outfit and that you can have peace of mind if booking for a cruise excursion.