Published on Mar, 2024
We booked the trip on-line. Unfortunately everything went wrong ! Nobody met us at the pick up rendez-vous. We angrily called RAW tours…. Remy answered the phone and quickly calmed us down. They missed the booking, but a true test of a professional is how you recover from such an oversight. Remy rushed down to meet us, no luck, all ferries were booked, NOT wanting to give up, using his powers of influence he finally got us on another ferry to Robben Island. My wife was overjoyed, Remy was intent on not spoiling our experience. We appreciated all his efforts. To our surprise, Remy was at the Port upon our return only to check on us, he so exceeded our expectations we ended up going to the Cheetah Farm in the afternoon with him for another great experience. Our credit to Remy and RAW Tours for their dedication to customer service, things can go wrong at anytime but it’s how you recover that shows your true qualities. BRAVO !!
Thank you from, Andrew and Janett B.