Published on Jun, 2024
Long story short: amazing!
Long story long:
Ours was an unusual experience but I love the way the company handled things.
Approximately 90 minutes after we set off from Birmingham we had a flat tire. We had to stop at the nearest gas station and wait for the repair guys to come and fix it.
We didn’t know how much time it was going to take, and we were on schedule - entrance to the stones and some people (us, for example) had bought tickets to the Roman Baths museum with a fixed time slot for entrance.
While we were waiting, the guide and the driver bought us all doughnuts and assured us everything will be alright.
It took 2 hours for the repair crew to come and fix it, and we thought at some point we would have to cancel and go back to Birmingham.
But no, we made it to the stones, and to Bath, although we had less time in Bath and it was closing time for many places - like the abbey and cafes on the bridge. Still, we had a nice walk and overall good time.
I love how we were comped by the tour company: they reimbursed our Roman Baths tickets, refunded part of the tour AND gave us a free trip to Cotswolds with them for any date of our choosing - this is amazing!
ALSO at the end of the trip there was a quiz with questions about the places we visited, I won a Stonehenge magnet. Yay :)
Overall, amazing experience, great customer service, Anna, the guide, is very sweet, approachable, and a good organizer - she had candies for us, Stonehenge leaflets to peruse, and gave us lots of interesting info on the locations.
I imagine things like a flat tire happen rarely but be sure that the company will handle any issues with customers in mind.
I highly recommend this tour and Perlyny Tours to anyone!
