World Trade Center 911 and Ground Zero Walking Tour | 2 hours to 5 hours

158 Reviews | New York City
Select Date and Travelers
You can select up to 15 travelers in total.
Senior (65-99) Minimum: 0, Maximum: 15
0
Adult (13-64) Minimum: 1, Maximum: 15
2
Child (4-12) Minimum: 0, Maximum: 15
0
Infant (0-3) Minimum: 0, Maximum: 15
0
Free Cancellation For a full refund, cancel at least 24 hours before the scheduled departure time.
Tour with 911 Museum Entry
2 Adults x $84.95
$169.90
Approx Total
$169.90
TRVWTCMUS: Tour with 911 Museum Entry Guaranteed to Skip the Ticket Line
Tour & Observatory Entry
2 Adults x $87.50
$175.00
Approx Total
$175.00
TRVWTCOWO: Tour with One World Observatory Ticket with Skip the Ticket Line Entry
Walking Tour Only
2 Adults x $34.95
$69.90
Approx Total
$69.90
TRVWTC: No Museum or Observatory Entry
Tour w/Museum and Obs. Entry
2 Adults x $134.50
$269.00
Approx Total
$269.00
TRVWTCTRI: Tour with Museum and Observatory Entry Guaranteed to Skip the Ticket Lines

Inclusions / Exclusions

  • Mobile ticket
  • Offered in: English
  • One World Observatory Preferred Access (Upgrade Available)
  • Narrated 2-Hour Walking Tour using Extra Large Visuals
  • All Fees and Taxes
  • 911 Memorial Museum Preferred Access (Upgrade Available)
  • Gratuities are welcomed and appreciated

Overview

[Best Valued 2-Hour Experience. All tour guides use large 11" x 17" photos to add richness to your experience.] This tour details the heroism of New York City's firefighters and the survivors of Stairwell "B." Walk in their path and learn how 16 people withstood the collapse of the north tower. Discover the miracle of the 911 surfer, who rode down with 88 stories of falling debris. In addition, grasp how the new World Trade Center was designed and constructed. This is the definitive walking tour of Ground Zero and the 911 Memorial Plaza. A portion of the proceeds from this tour will be donated to the Non-Profit FDNY Foundation. Optional upgrades available for preferred tickets to the 911 Memorial Museum and One World Observatory. All guests must go through security if Museum or Observatory options are chosen. All tours are in small groups with a maximum of 25 adults.

Meeting points

This tour meets at the 9/11 Memorial's Starbucks Café located on 20 Dey Street between Broadway and Church Street. Please arrive 15 minutes before your tour to check-in with your host at the Starbucks.

End point

Open in Google Maps

This tour ends at the 9/11 Memorial Memorial.

Itinerary

  • The Oculus

    The experience starts at the Starbucks across the street from the Oculus, the most expensive subway hub in the world. The tour also introduces FDNY Captain John Jonas and his team "the Dragon Fighters."

    5 minutes

  • N/A

    There we'll continued to an overlook of the World Trade Center Memorial Plaza. From this vantage, one could see the entire complex which includes One World Trade Center, the Reflecting Pools, and the 911 Museum.   

    40 minutes

  • N/A

    The tour proceeds to the World Financial Center. Here you learn about the little known Operation Aegis. The largest rescue by sea in history. Where over 500,000 civilians were evacuated by watercrafts of all sizes.

    45 minutes

  • Winter Garden

    Next we'll visit the reconstructed Winter Garden, the $60 million 10 story glass pavilion that was devastated during the attacks of September 11th. Next we'll visit the Eleven Tears Memorial, dedicated to the eleven American Express employees lost on that day.

    15 minutes

  • N/A

    Concluding at the new World Trade Center complex, your guide will detail its design and construction. The guide will also cover the mystery of the lost gold and silver reserves of Building Four. In addition, you'll learn about the Survivor Tree, its resilience, survival, and rebirth.

    15 minutes

  • The National 9/11 Memorial & Museum

    For those who select the 9/11 Memorial Museum Package, you'll be granted entry into the venue. This museum contains historical artifacts and donated personal items from the World Trade Center attacks. This is a self-guided tour where guests are invited to leisurely explore until closing.

    2 hours

  • One World Observatory

    For those who select the One World Observatory Package, you'll take the HyperSpeed Elevators to the Observatory on the 100th floor. During the 47-second elevator ride, you'll watch a timeline transformation of Manhattan. At the Observatory, be astonished by the amazing views of four different states. This is a self-guide experience where guests are invited to enjoy the Observatory until closing.

    1 hour

Sample Menu

Additional Info

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels
  • Children must be accompanied by an adult
  • Comfortable walking shoes are recommended
  • Well organized
  • This tour is copyrighted

Free Cancellation

June 18100% refund
June 19No refund

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Traveler Photos
Reviews

4.8

158 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews
  • 5 stars
    146
  • 4 stars
    7
  • 3 stars
    0
  • 2 stars
    2
  • 1 star
    3

Reviews by TravelOne travelers

Showing 1-5 of 146 reviews with 5 stars

Fascinating and Comprehensive 911 Guided Tour

Published on Jan, 2025

A very emotional experience, brought into context by our outstanding guide/docent with his clear and personnel narrative of the events, highlights and chronology of the 911 event!

We had a great tour guide...

Published on Jan, 2025

We had a great tour guide who was passionate sharing the history of 911. Listening to the stories and seeing pics certainly tears at the heart strings. We included the self guided museum tour afterwards (fast tracked through after our guided tour) which I highly recommend.

9/11 walking tour and museum

Published on Jan, 2025

This was the most humbling and intensively outstanding experiences of my recent trip to New York. My partner and I had Tim M as our walking tour guide. His knowledge, passion and clear sentimentality made it superb. I have no words to describe how insightful this tour was and it feels somewhat rude to say it was amazing. We have watched many documentaries on 9/11, but nothing will ever compare to this tour and being there in person to understand the impact and actions taken to memorialise all this who died. This was what lead us to then visit the museum, which is so sensitively designed and again, very humbling and insightful. Highly recommended.

I love New York!! Thank you

Published on Dec, 2024

Our tour guide was wonderful. We started at the Starbucks near the World Trade Center. He showed us pictures of before and afters of the the buildings near the World Trade Center. It was really sad but informative. We got to tour the inside of the trade center which was great and still sad. And he gave us a small souvenir which was nice. He was a bit dramatic when he showed the pictures. He was probably loud because he was used to working with big groups. We weren’t that big and the loudness was a bit more like yelling. I think next time it’s probably better to give people little headphones so they can hear better without the yelling. That’s what they do in Greece and Italy- just a tip for your next tours. The guide was really helpful and great. Everything was fine. Very cold and windy so stay warm.

Invaluable experience!

Published on Dec, 2024

Christopher was an enthusiastic a knowledgeable tour guide! My family learned many new and interesting facts about 911 that we would never have know about if we hadn’t taken this invaluable tour.

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