Published on Nov, 2024
The trip started a little frustrating. We were told we were going to be picked up by 10 AM, we waited in the lobby and nobody was showing up. The hotel representative tried calling the number that was on our voucher and the number was disconnected. I tried calling Trip advisory to get some help. All they could say is that they could confirm that the trip was booked. We needed to know if we had somebody coming to pick us up or not because we had already waited for an hour. The representative could not get a hold of the company either. We waited a bit longer and finally decided to call and cancel our trip. As soon as I hung up the phone with the representative, the driver pulled up. And at the same time, I got a call from the tour company saying that the driver they had originally contracted had stomach issues and could not make it so at the last minute they got Fernando. After all this, Fernando gave us the tour that we paid for. It was a wonderful tour wonderful site. He had a lot of knowledge. The actual tour was a great experience and we would totally do it again.
The only complaint we have is that we were not notified earlier that it was going to take longer to pick us up. If we would’ve known this would’ve not been such a nightmare.
