Published on Jul, 2023
We had to cancel the tour at the last minute (45 minutes before tour start) due to a minor accident/fall. The rating is based on the communication prior to the tour and after notifying Enrique of the cancellation. Enrique communicated with us very effectively prior to the tour and was also very responsive to the fact that we were concerned about walking in the heat and offered to customize the tour to accommodate us. We were sorry to have missed this experience, however based on the customer service, would have no doubt that we would have thoroughly enjoyed the tour with Enrique.
As per the TripAdvisor policy, which we completely understand, we did not receive a refund.