Published on Feb, 2023
Although the trip was wonderful with an excellent guide and driver, I had an awful time processing my tour through Viator. We needed to add two participants to the group. I was told, midday, that my reservation would be canceled and a new one set up. It took a lot of hours from my vacation, errors and nashing of teeth. Finally at 9:30 PM...the evening before (a 9am tour) I completed a reservation. The only way I was able to process this was to pay $80 that I DID NOT OWE. I will be in touch with Viator for a refund of $80!!!! I am an angry loyal customer!!!!