Published on Jan, 2020
Had a full day trip to Machu Picchu with friend in Jan. Purchased this 1-day package on TripAdvisor. We had not been contacted by the travel agency till I called them on a cell phone. Their phone number is different with the one we got when this package was confirmed. I only noticed it on the reminder email from TripAdvisor. Then they send the tickets and itinerary to our hotel the night before our trip. Wrong tickets were delivered in the first try. But we finally got the correct ones before we left for the trip the other morning. They don't confirm or contact with us in advance is something made us unsettled.
The trip started with a taxi pick up. It took about 2 hours to the train station. And the taxi driver wated us full day (meeting us from the hotel at 4am and meet us again at the train station after the trip at 10pm) The driver is very nice although he doesn't speak English. And the tour guide who speaks English is also very nice and full of knowledges about Machu Picchu. We had a great visit there.
We think the organization of the trip was not very satisfying as they booked us a train from Machu Picchu at 7pm. But our trip actually ends at 1pm in the afternoon. So we had to wait at the train station for the full afternoon. If the travel agency can confirm the trip with us via email in advance, we might have more choices and the taxi driver ddin't have to wait for that long.
