Published on Apr, 2025
The excursion was very nice I traveled with 10 family members ranging from 17years old - 71 years old. Everyone had a blast. The captain and his crew were friendly, polite and considerate of those that didn't swim. The 2 snorkeling areas they took us to were very nice. The beach was great, not too crowded. However, I was not happy with Viator, my family and I were looking for a private boat. Viator told us this excision was on a private boat and pick up at our hotel was included. In fact, neither was true, it wasn't a private boat nor was the pick up included. Nor the date they confirmed was available. We paid and that same day I received a call from the excursion company letting me know that there was a mistake / computer glitch and there was no availability for the Monday we booked and they had an opening the following day in the afternoon. The cost for an afternoon excursion is less then the morning excursion so they were going to give me a credit which I haven't received as of today. I would be very careful when booking with Viator. The snorkeling company should be responsible for refunding my families money.
