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You can cancel up to 24 hours in advance of the experience for a full refund.
Select a pickup point
Pickup details
We offer roundtrip transportation (from hotel or meeting point, as applicable) for all travelers who book this tour. Areas to which the transportation service applies: CANCUN: • Downtown Cancun • Hotel zone • Puerto Juarez • Playa Mujeres • Costa Mujeres • Puerto Cancun PUERTO MORELOS: • Bus stop at Chedraui Puerto Morelos supermarket PLAYA DEL CARMEN: • Downtown Playa del Carmen ... (for hotels on the coast, due to the narrow streets, the closest meeting point applies) • Hotel zone • Playacar • Dorado Royale • Playa Paraiso • Punta Maroma • El Caracol • Paa Mul RIVIERA MAYA: • Puerto Aventuras • Xpu Ha • Akumal • Chemuyil TULUM: • Downtown Tulum, hotel zone and metropolitan area: Only one meeting point applies within the city, Super Akí Tulum supermarket. • Tulsayab • Jacinto Pat • Xcacel NOTE: Some hotels or hotel complexes on the list do not allow access to the facilities, so pick-up at the closest possible access or entrance applies. NOTE 2: Some hotels or lodging centers are located in areas with difficult access (very narrow streets, alleys, streets in poor condition, blockages, or for security reasons), so pick-up at the closest possible point applies. NOTE 3: The exact pick-up time varies by hotel. Some estimated times are: Cancun: 6:05 AM / 7:00 AM Puerto Morelos: 6:45 AM / 8:00 AM Playa del Carmen: 7:00 AM / 9:00 AM Riviera Maya: 7:30 AM / 10:30 AM Tulum: 7:00 AM / 8:00 AM The time that appears on your ticket (7:00 AM) is the general pick-up time in Cancun, where our buses depart and pick up. *** If your hotel is not listed, please ask us if we can pick you up there, or what would be the closest possible meeting point. *** *** You will receive a final confirmation message (one day before the scheduled date of your excursion) with the exact pick-up time and point, to your contact information. *** Read more ▼
You can cancel up to 24 hours in advance of the experience for a full refund.
13 hours to 15 hours
Free Cancellation
7 hours to 8 hours
Free Cancellation
6 hours 30 minutes
Free Cancellation
4 hours 30 minutes
Free Cancellation
Assemble your Viator Booking Number or Itinerary Reference Number and the proof of the lower price you found.
Email connect@travelone.io with the documents, your name, and your home address.
We'll examine your materials and get in touch as soon as we can.
If everything checks out, we'll refund you the difference between the two prices.
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