Published on Nov, 2023
I initially shared my disappointment in a recent tour experience with Tree of Life Day Tours, where the promised itinerary did not align with the delivered tour. However, I'm pleased to update my feedback to highlight the positive resolution that ensued.
Following my complaint, tour guide Mimo from Tree of Life Day Tours proactively reached out to address my concerns. He not only acknowledged the discrepancies but also provided a partial refund as a gesture of goodwill. Moreover, Mimo assured me that steps were being taken to update the itinerary, preventing future customers from encountering a similar discrepancy.
I appreciate Mimo's responsiveness and commitment to resolving the issue. While the initial experience fell short of expectations, the proactive steps taken to address the concerns have positively influenced my perception. It's encouraging to witness a commitment to customer satisfaction and continuous improvement within the tour company.
