All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory | 5 hours

3735 Reviews | New York City
Select Date and Travelers
You can select up to 15 travelers in total.
Adult (13-99) Minimum: 1, Maximum: 15
2
Child (4-12) Minimum: 0, Maximum: 15
0
Infant (0-3) Minimum: 0, Maximum: 15
0
Free Cancellation For a full refund, cancel at least 24 hours before the scheduled departure time.
Group Tour
2 Adults x $114.00
$228.00
Approx Total
$228.00
Group tour with a max of 25 travelers

Inclusions / Exclusions

  • Mobile ticket
  • Offered in: English
  • Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Visit to the meaningful sites of Ground Zero
  • Moment of reflection at the “Reflecting Absence” fountains
  • A local guide who shares stories about their personal connection to 9/11
  • Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
  • Gratuities

Overview

This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell. You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath. Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower, and in the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.

Itinerary

Sample Menu

Additional Info

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible
  • Suitable for all physical fitness levels
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Also note, in case you are approached by street sellers, they are not affiliated with us.

Free Cancellation

June 18100% refund
June 19No refund

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Traveler Photos
Reviews

4.8

3735 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews
  • 5 stars
    3402
  • 4 stars
    198
  • 3 stars
    66
  • 2 stars
    37
  • 1 star
    32

Reviews by TravelOne travelers

Showing 1-5 of 3402 reviews with 5 stars

Moving and somber tour

Published on Feb, 2025

Patty was an excellent tour guide. She showed us many local around ground zero. She had allot of interesting information that we did not know. Here recommendation of seeing the “Boat” exhibit about 911 was fascinating. Very moving and somber tour

Best of NY

Published on Jan, 2025

Our guide Maya was exceptional, knowledgeable, and very personable. The observation tower was amazing, much more than expected. The memorial was emotional.

Well worth doing

Published on Jan, 2025

Our guide Maya was wonderful - she is a native New Yorker and weaved her personal story about the atrocities of 911 into her mix of world trade centre knowledge in a skillful, respectful and intertwined way. This was by no means a "me, me, me" story. Her knowledge of the area, the development so far and projections was superb and she was interesting and open to any questions. My son and I learned so much about the history of the world trade centre prior to 911 and about the two rememberence pools - that we would never have known without the tour. The museum is sobering. Quietly respectful, allowing each indivudial to find the story of all the planes hijacked that fateful day and sharing information about the brave individuals who lost their lives during, and resulting from the attack. The speed of the lift in the One World Observatory is amazing and the views are wonderful - though the snow fell within 5 mins of us arriving at the top - blanketing the skyline! To sum up - do the tour: The information you glean about the area pre and post 911 is worth it alone but to also see the regeneration, hear about the One World Observatory and future plans gives a greater insight into the resilience of this remarkable place.

9/11 all access pass

Published on Jan, 2025

Maya was the best tour guide!! She shared tons of facts and personal stories about the World Trade Center. I’m not sure how to put into words how Maya made the tour enjoyable with a personal touch of a subject that is heavy and daunting.

great tour

Published on Jan, 2025

marc was a great tour guide. appreciated all his insights and knowledge. did a great job in getting us the information outside but getting us inside due to the cold great tour

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