How We Got Cheated ByYour Staff
Our tour of Jewish Casablanca was a visual delight, rainy weather notwithstanding.Our guide provided an essential and informative narration. He was also very helpful in finding us an open restaurant for lunch as it is Ramadan.
Unfortunately the experience was marred by our being cheated by the tour guide and his driver. I would have expected this behavior from a driver OUTSIDE of your organization but not from your staff.
Our guide had the driver take us to a restaurant for lunch. At first our guide said we should call him when we were ready to be picked up. We gave our guide a 50 dirham tip which he said was very generous because we should have paid him only 20. He also told us the total we should pay our driver was 20 dirhams. The guide left and we had a leisurely lunch. About an hour and a half later, he called us and said his driver, who was still waiting outside, wanted to know when we were going to be ready. That was surprising in that he originally said the driver would come back to pick us up. In any event, when the driver finally took is back to the hotel and we paid him the 20 dirhams, he said the cost was 200! We paid it, thought maybe we had misunderstood, and called the guide. He promptly advised us that the 200 dirhams was correct and that it was 100 for the driver and a 100 tip for him. So now we ended up giving the tour guide a total of 150 dirhams, almost the total cost of the tour for the two of us. he never apologized or offered us a refund or anything.
While we would've expected this type of behavior if we had engaged the cab driver ourselves and failed to negotiate the price in advance, it is outrageous that your own staff would pull this type of shenanigan. Shame on you!