Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel | 30 minutes to 35 minutes

168 Reviews | Playa del Carmen
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You can select up to 15 travelers in total.
Adult (12-99) Minimum: 1, Maximum: 15
2
Child (6-11) Minimum: 0, Maximum: 15
0
Infant (0-5) Minimum: 0, Maximum: 15
0
Non Refundable All sales are final. No refund is available for cancellations.
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Inclusions / Exclusions

  • Mobile ticket
  • All Fees and Taxes
  • Food and drinks

Overview

Ultramar is characterized by always being at the forefront of constant innovation. We provide a quality service with modern and comfortable facilities that have ample covered parking, restaurants, boutique, convenience store, taxi and bus terminal, internet service, etc. Our vessels are state-of-the-art and exclusively designed taking into account the needs of passengers and the routes they operate. They have panoramic views, open-air decks and air conditioning, flight attendant service, snack bar, restrooms, television screens, offering continuous departures at long hours throughout the year. The boats have been specially designed and manufactured by the great Ultramar team with the collaboration of Midship Marine in New Orleans, USA, thinking about the needs of both local and tourist passengers and the special characteristics of the route it will cover.

Meeting points

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End point

This activity ends back at the meeting point.

Itinerary

Before making the reservation, you must check the available times for the specific day you want to travel in the attached image. Once the reservation is made, you must show up on the day you scheduled to travel at the official Ultramar ticket office located at the Navega federal pier in Playa del Carmen, in order to receive your boarding passes. After you receive your boarding passes, you must show up at the waiting room thirty minutes in advance.

Sample Menu

Additional Info

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Infants are required to sit on an adult’s lap
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels

Non Refundable

This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Traveler Photos
Reviews

4.4

168 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews
  • 5 stars
    139
  • 4 stars
    2
  • 3 stars
    4
  • 2 stars
    2
  • 1 star
    21

Reviews by TravelOne travelers

Showing 1-5 of 139 reviews with 5 stars

Lost and found wallet

Published on Dec, 2024

We lost our wallet on the ferry and it was found by the employees and returned to us. Rafael Gomez was instrumental in getting our wallet with ID'S and cash back to us. Thank you!!!

Amazing staff

Published on Nov, 2024

The staff is simply amazing, our little one in the group was not feeling well and Gustavo, Hector and others rose to the occasion to help her feel better. Amazing and gracious help and they went out of their way to make her feel more comfortable

Smooth Experience

Published on Nov, 2024

I was a little hesitant about arriving at the ferry because I've read reviews that there are hagglers selling tickets everywhere. But our shuttle dropped us off right in front of the ticket booth for Ultramar and the women working there were pleasant. We were in a bit of a rush since the next ferry was departing soon, so I didn't realize they automatically charged us for First Class (we weren't given an option). But it's the difference of approx $6/ticket each way. Not a big deal. The first class seating had air conditioning indoors so it ended up being nice. The storage of our luggage was simple and the ferry left promptly. The journey itself is only ~35 minutes. The employees were friendly and willing to help guests. I highly recommend studying the ferry schedule because it changes day to day based on the month and if it's an odd/even day.

Great service

Published on Nov, 2024

They were very kind. The first class ticket was much nicer than the outside deck. Karla was very helpful when we couldn't find out seats

Very nice

Published on Oct, 2024

It had been years since I had done the bag drag from Cancun to Playa. I really hope it’s never before doing it again! Actually Ultramar is a very nice, clean and safe way to travel over to the island. It is very organized, on time, and actually has a bar and some food onboard. We sat in the first class area and the seats were nice, service was good, and the temperature inside was amazingly cool. Why anyone in their right mind would want to go to Playa Del Carmen on purpose is a mystery to me as it has become a dump. Why someone would want to leave it and get to Cozumel makes perfect sense.

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