Published on Mar, 2023
A fantastic experience from the minute I booked the tour to the end.
What I liked a lot.
1. I was sent a reminder 2 days prior to the tour and the tour guide got in touch with me a day before to brief me on the requirements, to check the exact location of my accommodation and to ensure that. I had someone direct to talk to if I needed some clarification.
2. The pick-up was exactly on time, which I really appreciated as we were ready and didn't want to wait.
3. We had very friendly and caring guides through the kayaking experience, who made our first kayak experience memorable. From the stop off at the waterfall to giving instructions while on the kayak, they were helpful and ensured we got extra value for money throughout the whole experience, The feeding of fish directly from your hands was unbelievable.
4. The cycling and cave guide took us to a fantastic place for an exceptional lunch, with dishes we wouldn't have ordered as they were new to us. He offered us bottles of water and was very caring about our needs. He didn't rush us and gave us plenty of time to change and use the restrooms. He gave us a fantastic tour of the fairy cave and was open to answering any questions we had. The jungle cycling leg was one of the biggest adventures of our lives, as we pushed our cycles up the rocky terrain in an absolute downpour, and the guide got off the bike and pushed his bike to not leave us alone. He did not leave our site for a second and helped, supported and was patient with us through the whole trip. He kept checking while in front if we were behind him and immediately stopped, in the pouring rain, if we weren't. We managed to finish the ride with him and were able to because of his unbelievable patience and gamesmanship when we felt we were all part of one team, and no one left anyone behind.
We were dropped off and the guide also gave us more time to change out of our absolutely soaked clothes and have something warm, not pushing us to finish as he had to go. A true professional in every regard.
I absolutely very highly recommend the agency for ensuring that you go through an adventure, even if you haven't ever done something like that before, and making you feel safe and very looked after through the whole experience. If in Borneo, go for this amazing adventure ( hopefully you get the pouring rain in the middle of a dense forest, while going uphill/downhill on a mountain bike too..)
